Privacy policy

Privacy Policy and Terms of Service
Last updated: 9 June 2025

This privacy notice for Levocell Ltd ("we," "us," or "our"), describes how and why we may collect, store, use, and/or share ("process") your personal data when you engage with our website, services, or communication channels, including:

  • Visiting our website at https://www.levocell.com

  • Contacting us for product or service information

  • Engaging with us through commercial, marketing or support-related interactions

If you do not agree with our policies and practices, please refrain from using our Services. For any questions, contact us at: support@levocell.com

SUMMARY OF KEY POINTS

  • What personal data do we collect? We collect information you voluntarily provide (e.g. name, contact details, communications) and certain technical data automatically via cookies and similar tools.

  • Do we collect sensitive data? No, we do not collect sensitive personal data.

  • Do we receive data from third parties? No, we do not receive third-party data.

  • Why do we process your data? To provide services, improve our systems, ensure security, and comply with applicable law.

  • Who do we share it with? We may share data with service providers, legal authorities (as required), and in the event of corporate transactions.

  • How do we protect it? With technical and organisational safeguards, though no system is completely secure.

  • How long do we retain data? We keep data for no longer than 36 months after a customer relationship ends, unless required otherwise by law.

  • What are your rights? You may have rights to access, amend, or delete your data, subject to jurisdiction.

1. DATA WE COLLECT

Personal Information Provided by You:

  • Name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Communication content

Automatically Collected Information:

  • IP address

  • Browser type

  • Device identifiers

  • Site usage analytics (e.g. Google Analytics)

  • Cookies (see Cookie Policy)

2. USE OF DATA

We use your information to:

  • Provide and support our products and services

  • Respond to enquiries and fulfil requests

  • Comply with legal obligations

  • Improve our website and offerings

  • Ensure security, fraud detection and service integrity

3. LEGAL BASIS FOR PROCESSING

We rely on the following grounds:

  • Consent (where required, and revocable at any time)

  • Legitimate interests (e.g. to improve services or ensure security)

  • Contractual necessity (e.g. to respond to sales or support enquiries)

  • Legal obligations

4. SHARING YOUR INFORMATION

We may share personal data with:

  • Technology and cloud service providers (e.g. hosting, analytics)

  • Legal and regulatory bodies (as required)

  • Successors in the case of a merger or acquisition

We do not sell personal information.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies to enhance your browsing experience, monitor site performance, and understand usage patterns. See our Cookie Policy for details and controls.

6. DATA RETENTION

We retain personal data only as long as necessary for the purposes described in this notice, or as required by law. Typically, we retain data for no longer than 36 months after the end of the customer relationship. When data is no longer needed, it is securely deleted or anonymised. If data is held in backups, it will be isolated from further processing and deleted as part of our backup lifecycle policy.

7. DATA SECURITY

We implement technical and organisational safeguards to protect data, but cannot guarantee complete security. Users are responsible for ensuring secure access to our services.

8. CHILDREN'S DATA

We do not knowingly collect or process data from individuals under 18 years of age.

9. YOUR RIGHTS

Depending on your jurisdiction, you may have rights to:

  • Access your data

  • Request correction or deletion

  • Withdraw consent

  • Object to processing

  • File a complaint with a supervisory authority

To exercise your rights, contact us using the contact details below.

10. DO-NOT-TRACK CONTROLS

We currently do not respond to Do-Not-Track browser signals due to lack of an established industry standard.

11. CHANGES TO THIS POLICY

We may update this notice periodically. Changes will be posted on our website with an updated revision date.

12. CONTACT US

For any privacy-related queries or to exercise your rights, contact us at:
Email: support@levocell.com
Post: Levocell Ltd, The Engine Room, Battersea Power Station, London SW11 8BZ, United Kingdom